Terms and Conditions

Who I am, and what these terms cover

Unfrozen is a trading name of Hashtag HQ Ltd, a company registered in England and Wales, company number 12976144. In practice, that's me, Richard Porter.

These terms apply whenever you book a session or training with me, or use this website. By booking a place, you're agreeing to them, so please have a read before you book. If anything here doesn't make sense, ask me first — you can reach me at richard@unfrozen.co.uk.

The sessions and trainings I offer

Unfrozen offers breath, body and energy work — some run as group sessions, some as trainings. What's coming up is always listed on the Dates page, and what a specific session involves, who it's for, and what to expect is described on that session's own page. Read that alongside these terms.

This work can bring up strong physical sensations and emotions. That's normal and part of how it works, but it means it isn't the same as a massage or a purely relaxing treatment, and it isn't a substitute for medical or mental health care — more on that under Your health and safety, below.

Booking a place

You book through this website. A place is only confirmed once you've completed payment and the health and waiver questions I ask everyone to fill in before a session — I ask because some conditions make this work unsafe, and I need your answers to look after you properly.

Please book under your own name and give an email address you actually check, so I can reach you if anything changes.

Payment

Prices are shown on the booking page for each session, in pounds sterling. Payment is taken in full at the time of booking, by card, through Stripe. I never see or store your card details — Stripe handles that.

If I ever offer instalments or a deposit option for a training, the terms for that will be made clear before you pay.

If you need to cancel or reschedule

Plans change — I'd rather you tell me than not show up. As a general guide:

• 7 or more days before your session: full refund, or free transfer to another date.
• Between 48 hours and 7 days before: transfer to another date rather than a cash refund.
• Less than 48 hours before, or if you don't show up: no refund, though you're welcome to pass your place to someone else if you let me know beforehand.

Email me as soon as you know — richard@unfrozen.co.uk — and I'll always try to be fair if your circumstances are unusual.

If I need to cancel or reschedule

Occasionally I have to change or cancel a session — low numbers, illness, or something unforeseen. If that happens, I'll let you know as soon as I can, and you'll have the choice of moving to another date or a full refund.

Your health and safety

Breath, body and energy work can bring up strong physical, emotional and sometimes psychological responses. It is not medical treatment, it is not therapy, and it is not a substitute for the care of a doctor, psychiatrist or other qualified professional. If you're currently receiving medical or mental health treatment, please continue that alongside anything you do with me, not instead of it.

Before you attend, I ask you to complete a health and waiver questionnaire, honestly and completely. Certain conditions — including but not limited to epilepsy, recent surgery, pregnancy, cardiovascular conditions, and some mental health conditions — may mean a session isn't safe for you, or that we need to adapt what we do together. If you're ever unsure, ask me before you book rather than after.

I reserve the right to decline a booking, or to ask someone to stop or leave a session, if I believe continuing isn't safe for them or for others in the room. You take part in any session at your own risk, and you're responsible for telling me about anything that might affect your safety.

Who sessions are for

Sessions and trainings are for adults aged 18 and over. If you're a parent or guardian enquiring on behalf of someone younger, get in touch with me first.

How we work together

Group sessions work because everyone feels safe to be open. Please treat other participants with respect, and keep what's shared in the room confidential — what happens in a session, and anything personal shared by other participants, stays there. I ask everyone to follow reasonable instructions for safety during a session.

I have a zero-tolerance approach to harassment, discrimination or abusive behaviour towards me or towards other participants, and I can end someone's participation, without a refund, if this happens.

Your information

I only collect what I need to run sessions safely and take payment, and I explain exactly what, why and for how long on my Privacy Policy page. These terms don't repeat that — please read the Privacy Policy for anything to do with your personal data.

This website and its content

Everything on this website — the words, images, session and training materials, and the Unfrozen name and branding — belongs to me or is used with permission, and is protected by copyright and other intellectual property laws. You're welcome to look, read and enjoy it, but please don't copy, reproduce or reuse it commercially without asking first.

Materials you receive as part of a training are for your own personal use and practice. Please don't record sessions, or reproduce or share training materials, without my permission.

Using this website

Please use this website lawfully, and don't try to disrupt it, copy it, or access parts of it you're not meant to. I try to keep the information on it accurate and up to date, but I can't guarantee it's always error-free, and details of a specific session always take priority over anything general said elsewhere on the site.

This site links to some third-party services, such as Stripe for payment. I'm not responsible for those sites once you leave mine.

Limits on my responsibility

Nothing in these terms limits or excludes my liability for death or personal injury caused by my negligence, for fraud, or for anything else the law doesn't allow me to limit.

Beyond that, I offer breath, body and energy work in good faith and to a professional standard, but I can't guarantee any particular outcome, and to the extent the law allows, I'm not liable for indirect or consequential loss arising from a session or from use of this website. Nothing here affects your statutory rights as a consumer.

If something goes wrong, and the law that applies

If you're unhappy with a session, or with anything else, please tell me directly first — email richard@unfrozen.co.uk and I'll do my best to put it right.

I may update these terms from time to time. The current version is always the one on this page, and I'll update the date at the top whenever I do.

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.